Service Policy & Client Guidelines

01. Our Working Process

Every project begins with a consultation where we discuss your business goals, required features, preferred design style, and the best package for your needs.

Once pricing and project scope are confirmed, development officially begins after initial payment confirmation.

02. Payment Structure

• 70% upfront payment before work begins.
• Remaining balance is completed before final delivery.
• Some smaller services may require full upfront payment.
• Large custom projects may follow milestone payments.

03. Incomplete Payments

Final website transfer, premium files, or project launch may be paused until outstanding balances are completed.

BizLaunchTech reserves the right to suspend projects with overdue payments.

04. Revision Policy

• Starter Package includes limited revisions.
• Complete Business Launch includes standard revisions.
• Advance Growth Package includes extended revisions.
• Major redesign requests outside agreed scope may attract additional charges.

05. Client Responsibilities

• Business information and contact details.
• Images, text content, and branding materials.
• Fast feedback and approval responses.
• Required business documents where applicable.

06. Delivery Timelines

Project delivery depends on the selected package, project complexity, and response speed from clients.

Delays caused by incomplete materials or slow feedback may affect delivery schedules.

07. Refund Policy

Due to the nature of digital services, upfront payments are generally non-refundable once work has started.

Refunds may only be considered if development has not officially begun or in special internal circumstances.

08. Third-Party Services

Some projects depend on external providers such as hosting companies, domain registrars, payment gateways, or plugins.

BizLaunchTech is not responsible for third-party outages, restrictions, or policy changes.

09. Website Support

Post-launch support duration depends on the package selected during checkout.

Long-term maintenance and updates may require a separate support agreement.

10. Project Ownership

Clients fully own completed projects after final payment confirmation and official delivery.

BizLaunchTech reserves the right to showcase completed projects in portfolios and marketing materials.

11. Communication

WhatsApp remains our primary communication channel for project updates, support, and fast responses.